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April 2014
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What differentiates a contact center from a call center?

That's a good question; especially in today's world where terms and definitions are about as clear as the U.S. tax code. 

A call center is a voice-centric, public switched telephony network-based center where agents handle service calls from customers, business partners, internal company associates and/or anyone else.

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How to Choose a Quality Call Center that Fits Your Business Needs

There are a number of advantages to hiring an outsourced call center, even if you don’t think your company has a particularly high call volume. Many companies choose to outsource their call center needs to help key staff focus on higher level tasks, to track and improve systems for customer service, for sales needs, and even just to provide reliable human contact for customers. And they can do all that while saving money on training, equipment and communications infrastructure.

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